Membership List Policy
Membership is WHYY's single most important source of support, and WHYY's relationship with its members is the highest expression of our commitment to our mission.
WHYY has established the following policy and practices for use of our online and offline membership and donor lists to protect the privacy of our members and ensure control in safeguarding against any unauthorized use.
WHYY considers the protection of its members' confidentiality to be of paramount importance. The station will, at a minimum, adhere to the industry standards outlined by the Direct Marketing Association. Accordingly, the station and its third-party fundraising counsel and list brokers will adhere to procedures designed to insure that member privacy is maintained. The station will periodically inform its members of the potential for their names, physical and email addresses and phone numbers to be used in a commercial mailing list exchange and that they have the right to have their names withheld from any and all such mailings.
Use of the Membership List by WHYY
WHYY regularly contacts its members to carry out necessary and normal operations. In addition, WHYY also communicates with its members by phone or email. All membership communications are conducted directly by WHYY or through an affiliated third party, such as a direct marketing firm, acting on behalf of WHYY.
WHYY will, from time to time, provide member names to research organizations hired by and working on behalf of WHYY or other public broadcasting organizations (such as the Corporation for Public Broadcasting, PBS, NPR) for the purpose of member research that will benefit WHYY and/or the public broadcasting stations.
Use of the List by other organizations
WHYY does not sell its membership list to other organizations. However, in order to assist in its membership and fundraising efforts, WHYY periodically exchanges the names and addresses and/or contribution history of its members and former members with other like-minded non-profit organizations, using a process that does not permit the other organization to review or retain a copy of the membership list. Exchange of the list allows WHYY to expand its membership base by obtaining the names and addresses of other likely donors, and provides a valuable source of additional funding.
WHYY will not sell, rent, transfer, provide or exchange its membership list with any political party, political committee, candidate for political office, political lobbying organization, religious groups, credit card mailers, pornographers, or certain public advocacy or self-interest organizations, as defined from time to time by WHYY's President and CEO.
Members' right to privacy
In its fundraising practices, WHYY will respect the privacy of its members. Accordingly, WHYY will provide members with the opportunity to have their names excluded from any donor list exchange activity. In the course of an exchange transaction involving names of donors that have not requested to be excluded, WHYY will provide only non-personal public information, limited to members' names and addresses and/or contribution history to outside organizations.
- Each proposed use must be pre-approved in writing by the Director of Member Communications.
- Each use will be on a one-time only basis using a process (such as employment of a third-party mailing house) that does not permit the organization to review or retain a copy of the membership list.
- Each use will consist of names and addresses and/or contribution history (no phone numbers or other contact information will be provided).
WHYY will keep a complete and accurate record of all uses of the WHYY membership list.
WHYY will take appropriate measures to ensure against unauthorized use of membership and donor lists, including requiring any third party, including but not limited to, list brokers, mail-list management organizations, Friends organizations, fundraising organizations, or advertising or public relations agencies, to abide by WHYY's compliance requirements.
This policy will be reviewed by the Director of Member Communications on an annual basis.
What is a sustainer?
A sustainer, or a sustaining member, is someone who gives an auto-renewing monthly donation to WHYY. Sustainers choose the amount per month that they would like to give, and that donation is ongoing each month until you decide to change it or cancel it.
A sustaining membership, or sustaining gift, is a membership that makes gifts to WHYY on a monthly basis. You choose the amount that you would like to give each month, and your sustaining membership will auto-renew at the end of a 12-month period. You can increase, decrease or stop your gift at any time by contacting Member and Audience Services.
Why should I become a sustainer?
In short, you should become a sustainer because it's better for WHYY and it's better for you.
Becoming a sustainer is the best way to support WHYY because we know we can count on your support year after year. This allows us to make long-term financial decisions more effectively. Sustainer giving reduces WHYY's administrative costs so more of your donation can go to the programs you enjoy. For example, we won't need to send you renewal reminders, increasing the impact of your gift on programming.
A sustaining membership is also a budget-friendly way of giving - instead of a lump sum, you can spread your gift payments throughout the year.
How do I contact Member and Audience Services?
Easy! You can call us during our regular business hours at 215.351.0511 or you can email us at firstname.lastname@example.org. Our regular business hours are Monday through Friday, 9:00 am to 5:00 pm.
EFT Terms of Agreement
I authorize WHYY to withdraw my donation from my bank account according to the amount and schedule I have specified. This authorization remains in effect until I notify WHYY that I wish to change or end this agreement. To contact WHYY, call 1-888-345-9499.