5 Live Satellite Seminars for Experienced and Emerging Managers
"Developing Effective Leadership Skills," featuring Nancy Mercurio Excellent supervisory skills ensure success for you, and your organization. In this seminar, you will learn how to create an environment that is people-centered, and places human assets as the driving force behind the organization. Maximizing productivity, encouraging creativity and participation is the key to effective leadership. Learn how to develop your own style that works with your strengths and allows you to lead by example, so others are sure to follow. March 16, 2000, 12 p.m. to 2 p.m. (lunch beginning at 11:30 a.m.) "Employee Retention: Find and Keep Great Employees," featuring Jim Harris What is the secret to finding, keeping and motivating the new American worker? Is it more money? Flexible works schedules? Special discounts? Flexible benefits? Dr. Jim Harris has some answers. As president of The James Harris Group and co-founder of NetSpeedConsulting.com, Dr. Harris tracks how workplace trends impact employee motivation and retention. A former HR executive with a Fortune 250 retailer, Jim now speaks and consults with groups around the world on how to attract and retain top talent. April 18, 2000, 12:30 p.m. to 2:30 p.m. (lunch beginning at 12 noon) "Since Strangling Isn't an Option: Managing Difficult People," featuring Sandra Crowe This seminar will provide participants with successful ways to deal with difficult people whether they are customers or colleagues. Using examples of real situations, participants will learn how to handle complainers, irate, unreasonable people, hostile folks, and passive aggressive ones who may either not give enough or give too much information. Participants will also learn how to move through difficult situations with more ease, power, and strength so that they feel confident in the process. May 3, 2000, 1 p.m. to 3 p.m. (lunch beginning at 12:30 p.m.) "Effective Communication: Getting your Message Across in Simple Terms," featuring Nancy Mercurio Communication is essential in every organization. It requires time and energy each and every day, to maintain strong working relationships, and get results! This session will focus on the various forms of communication: verbal, non-verbal, written, electronic, and the effect, advantage, and disadvantage of each. Much of this seminar will address specific problem areas in workplace communication, and provide excellent opportunity for practical application to enhance communication skills. May 18, 2000, 1 p.m. to 3 p.m. (lunch beginning at 12:30 p.m.) "Leading a Diverse Workforce," featuring Rennie Saunders Demographic shifts over the next decade will have great impact on organizations and their managers. How an organization adapts to these changes will, in turn, have major impact on its future. In growing numbers, managers are recognizing that a new way of running things is necessary - one that recognizes that diversity is already a fact of life, that fosters understanding of culturally diverse workers and that creates an environment in which these workers will flourish. This new approach provides advantages to organizations in hiring and retaining the best of the labor pool, in capitalizing on the rich ideas that emerge from the broader spectrum of backgrounds, and in enhancing the sense of motivation and commitment of workers who are underrepresented. June 1, 2000, 1 p.m. to 3 p.m. (lunch beginning at 12:30 p.m.) Pricing: Each program includes lunch at the WHYY Technology Center ALL 5 Programs: $325 per person Individual Programs: $75 each Groups of 5 or more: $65 per person per program or $275 for all five programs Non-profit and government: $60 per person per program or $250 for all five programs FOR FURTHER DETAILS, CONTACT: Sally Solis-Cohen WHYY, Inc. Venture Marketing Phone: 215-351-1699 Fax: 215-923-7475 Email: workforce@whyy.org