WHYY Advantage

WHYY's interactive satellite seminars
By Mary Eileen O'Connor

Since Strangling Still Isn't An Option: Managing Difficult People featuring Sandy Crowe Every work situation has them: complainers, unreasonable and irresponsible people and unsatisfied customers. How can employees learn to successfully deal with difficult people, workplace conflicts and confrontational situations of all types?

This program, featuring well-known communications trainer Sandra Crowe, is designed to give participants "empowerment skills" to offset difficult situations and dissolve barriers to excellent interpersonal relations for internal as well as external customers and colleagues.

This seminar not only helps participants move through difficult situations but also helps them do so with more ease, power and strength so that employees feel confident in the process.
Tuesday, May 14 at 1 p.m. $75 per person

Coaching for Leadership with Marshall Goldsmith, Ph.D. Coaching for behavioral change is one of the greatest challenges for leaders. Marshall Goldsmith, Ph.D., co-editor of the books The Leader of the Future, Leading Beyond the Walls and Best Practices in Leadership Development and one of The Wall Street Journal's "Top 10" executive development consultants, will teach participants the keys to achieving positive, measurable, long-term change in behavior -- for themselves, their people and their teams.

Through this seminar, you will learn how to use the latest approaches to giving and receiving feedback so that the behavioral change process can be more enjoyable and more productive.

You will also learn: how to create an environment where people can achieve maximum behavioral change while minimizing wasted time; how to encourage feedback in a way that will lead to a positive measurable change in your leadership behavior; and how to effectively help your people achieve positive behavioral change.
Wednesday, May 22 at 11 a.m. $85 per person

WHYY Advantage satellite seminars are held at the WHYY Technology Center, 150 N. 6th St. in Philadelphia. Group, nonprofit and government discounts are available. Call (215) 351-2053 for more information or visit www.whyyworkforce.org.